We're excited to introduce our enhanced digital banking experience, designed to make managing your finances easier and more convenient than ever before. We understand that change can sometimes bring questions, which is why we've compiled this Knowledge Base page to address any common questions and issues that members may experience.
Q: Why am I not receiving the auth codes part 1 and part 2 when I enter my old username and password into the new platform?
A: Have you registered in the new platform and created a new username and password or are you still using your old username and password? If you have not registered, you will need to do so. You can find the 'Register' link in the login box on our homepage, just below where you enter the username and password, or under 'More' in the bottom right of the mobile banking apps.
Click here to watch our guide videos on 'How to Register' and other features in the new platform.
Q: Why is my username and password not working on the new platform?
A: All users must initially register for the new platform so your old username and password will not work. Please follow the Register link in the login box on the homepage or under 'More' in the bottom right of the app.
Click here to watch the guide video on 'How to Register' or view our printable instructions here (English/Spanish).
A: All users must initially register for the new platform so your old username and password will not work. Please follow the Register link in the login box on the homepage or under 'More' in the bottom right of the app.
Click here to watch the guide video on 'How to Register' or view our printable instructions here (English/Spanish).
Q: What happens if I don't see my authorization codes come through after I have registered?
A: This could be a result of a mistyped username or password. If your information is correct and you have not received your codes after a short period of time, click Resend Code.
A: This could be a result of a mistyped username or password. If your information is correct and you have not received your codes after a short period of time, click Resend Code.
Q: I am getting an error code on the app that reads "Warning. We're sorry but we've encountered an unexpected error."
A: This is the error message on the old mobile banking app. Android users will need to delete this app and download the new one here. The app will automatically update for iOS users during their device's normal update schedule, which can vary from device to device. Members can view the app in the App Store here and manually update the app to gain immediate access.
A: This is the error message on the old mobile banking app. Android users will need to delete this app and download the new one here. The app will automatically update for iOS users during their device's normal update schedule, which can vary from device to device. Members can view the app in the App Store here and manually update the app to gain immediate access.
For more details and information, click here for our Digital Banking FAQs page.
Check out our Guide Videos for helpful video tutorials of features within digital banking.